The fine print, in plain words.
Final sale and hygiene
Wigs are worn against the scalp, so every unit — ready-to-ship or custom — is final sale. We can’t accept returns or exchanges once a unit ships. Please use the cap size guide, and message us before ordering if you’re unsure.
Damaged in transit
Photograph the box and unit within 48 hours of delivery and contact us. We’ll work it out with the carrier.
Custom orders and deposits
A $150 deposit reserves your place and is applied to the final price. It is non-refundable once work begins. Turnaround is 3–4 weeks from deposit; custom color adds 3–5 days. RM confirms your quote by email within 2 business days.
Shipping
US only at launch. USPS Priority with tracking, flat $15. Ready-to-ship units leave within 1–2 business days. No local pickup, no appointments.
Payments
Handled by Stripe. We never see or store your card details.