FAQ
Questions
Are units really one of one?
Yes. Each ready-to-ship unit is a single physical piece. When it sells it’s gone; sold pieces stay listed so you can request a custom version.
Can I try it on or visit a studio?
No — RM Wigs is online only, shipping from the Bay Area. Use the cap size guide on every product, and message us before ordering if you’re between sizes.
What if my cap size is wrong?
Because units are final sale we can’t exchange them. Every cap has adjustable straps for about half an inch of play. If you’re unsure, order custom and we’ll build to your measurement.
How long does a custom order take?
3–4 weeks from deposit. Custom color adds 3–5 days. You’ll get a quote by email within 2 business days of your deposit.
Is the deposit refundable?
The $150 deposit is refundable until work begins, and is applied to your final price.
How do I pay?
Through Stripe’s secure checkout. We never see your card details.